Reviews

Experience was great. Nice and clean as well. Part needed for repair wasn’t available…. But this is the new norm.

James, in the service department is always friendly and helpful.

Fast service great comunication.

Work was done quickly and completed on time and for less than estimated. Great communication.

Quick turnaround and service writer is very efficient

James squeezed me in for an oil change and tire rotation without an appointment. Even got my check engine light handled very quickly.

james fox got me in for service with out a appointment. excellent service adviser.

I purchased a 2019 Acadia towards the end of April.befor I purchased the car,I asked my salesman could they lower the price on the car I really wanted a 2018 GMC Yukon stl.they said"they couldn't lower the price."well after I purchased the car I didn't want 2019 Acadia.i check the web site a few days later,the Yukon is lower in price,then gets sold.sorry for the rant.so the Acadia has a leak,not even in the car for a week.i see a leak on the garage floor.i call the dealership and make an appointment.also they missed a loose wire on the lift gate.broken,and to make matters worse,the start/stop button for the ignition kept saying."shift into park."how do you miss this in a certified vehicle.turns out the leak was the radiator.they fixed the radiator,but they charge me for the ignition button.huh?all that should have been at no cost.

Seemed to be honest & straight forward about my repairs.

Where do I start! Start by first General manager Mike Kennedy pretty much lied to me about everything. Took my truck in trade sold it to a friend. Promise me a bogus date for new truck told me he really did not have a price for the truck but it would not be more than $1000 more than the limited and was also told that I had a build date that was 10 days later than my limited build date ,then got fired. New general managerTony is not better. As for a pricing sheet for the new truck told me he could not get it till I had a vin number which I had a month before the new truck came in and he said he could not give me nothing then when the new truck came in it was like $4000 more I’m pretty sure he didn’t want to show that to me before hand. I also stopped in the day before my truck came in and he was talking about customer loyalty and praising the customer but the next day when my truck came in it took him two hours to talk to me and he was sending in my salesman which was Dan drink wine which was a great guy and I had no problems with him at all and he cannot understand why the general manager would not see me, and when he did finally see me I asked him what happened to customer loyalty and he told me He has a salesman to handle that. I was also promised the zilon protection package which Dan had put on, but Tony says I’m not giving you the warranty because I’m not losing money. Just so everyone knows I am looking at TV six to look into this because I think this was all wrong they had my vehicle for six months and was also promised that if I needed a truck during this time for a weekend that he would get me one but again he was fired. I could go on more but I also issued a complaint with Gm. But if you want to here more you can contact me at **** and like I said I have no problem with my salesman Dan he went out of his way to find out info for me but both General managers were so up into them self would not tell him anything so it makes it hard for him to do his job. He apologize so much for both general managers and I kept Telling him don’t apologize for them. And by the way there was never a sticker on my truck which is a legal in Wisconsin to even sell a truck without one after calling Wisconsin DOT one magically appeared in the next day. I am 57 years old and I’ve bought new cars since I’ve been 17 and this has been one of the worst experiences I’ve ever been through.